First Kitchen Casualty :((
By LA-jan - November 23, 2010
The cook top knob! The clicking of the igniter kept clicking, the light wouldn't go off, and the knob just spun!
Not the knob! Yes the little insert cracked inside the knob.
Not the knob! Yes the little insert cracked inside the knob.
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Meantime, worry sets in about the other knobs and another phone call. No worry, Wolf is sending 4 more knobs. Of course, don't install them, they are under warranty, so the service man will have to install them. In a few days, the knobs arrive at the door.
A week goes by, no call about my other knob. So, I call. Yes, the lady says, your knob is here. Me thinks "then why was there no call to me?. But, I schedule another appt. for installation of the knob.
On the morning of the appt., the phone rings. Serviceman says, "I'm sorry the wrong knob was ordered. But, I'll order the right one and put a rush on it, and I'll tell you what, I'm going to order you 2 knobs, just in case you ever have trouble with another knob". Sigh!
Now, another week has past. No calls. My cooktop remains one less knob. Four knobs in a box, two more on the way. For just one cracked knob! Does one wonder why Wolf charges $70 for one knob!
Glad for the warranty!
Tomorrow, another phone call. . .
2 comments
You can't just pop that sucker back on?? Bummer! Glad it will get fixed!
ReplyDeleteSix knobs! I guess you will be set for life for that little issue!
ReplyDelete